Goods Handling Policy
Our Goods Handling Policy
At the Century Lighting, we like to keep things simple, friendly and fair. That means both fair to you and fair to us. Our focus is giving you the service and the product that will please you unconditionally. Of course, from experience, we know that sometimes your client does not afford you the same level of fairness and integrity that we give you. Nevertheless, we'll do the best we can for you at all times.
When you receive your delivery from Century, we know you'll be impressed with our product presentation and packaging. We always say "Action speaks louder than words".
The principle parameters allowing us to accept goods back from Customers are according to the following periods in which we require notification from our Customers:
Goods damaged in Transit - Notify us within 24 hours
Goods short delivered - Notify us within 48 hours
Defective goods - Notify us within 72 hours
The above is clearly printed on all Dispatch Notes sent to our Customers with the goods and Invoices that follow by Royal Mail .
How to Return Goods
If you do wish to return any products to us, we'll always do our best to help you within the parameters of our company policy. That's fair to you. In fairness to us, we must receive the products that you wish to return, within the specified period – and, as important, that the product you return must be in its original pristine condition and undamaged packaging so we, in turn, can return the product to our shelves for re-distribution. That’s fair to us.
Please contact our Customer Services Team by phone or by email explaining to us what goods you need to return.
Call us at tel: (01527) 68658 - Monday to Friday, 08H30 – 17H00
Email us at : sales@centurylighting.co.uk
Where relevant, we will give you a Returns Authorization Number (RAN) relating to the purpose of the return. This RAN must be displayed clearly on the parcel – but PLEASE do your best to preserve the original packaging clean and unmarked. That's fair!
Any parcel sent to us without a RAN will not be accepted as it cannot be processed since we would have no knowledge of what it is or who it came from.
When you return any goods (AFTER receiving your RAN from our office), please note that WE will liaise with you to arrange relevant transport of the goods from your premises. Once the goods are received in our warehouse, we will check the goods carefully and write up a Goods Returned Action Report. Thereafter, we will contact you to advise what applicable action is being taken.
Any product returned to us due to reasons relating to a manufacturing defect of any kind from the Century factory, will be repaired or replaced, without any delay (subject to stock availability) and will be returned to you at our expense – provided that the relevant criteria above have been followed.
We reserve the right evaluate each request to return goods and to accept/refuse any request based on circumstances surrounding the requests.
N.B: Century Lighting will in no way be liable for any costs incurred due to defective goods or shortages, such as electrician's fees, equipment hire, transport costs, time taken from place of employment, fuel consumption, etc.
Credits
We will pass relevant credits in accordance with the above parameters and criteria.
In all fairness, any product returned to us with a request for a credit, where the product has been installed or partly installed or modified in any way and is not returned in its original packaging complete with any lamps and any other parts supplied, will not qualify for a credit as we cannot accept it back into our warehouse.
Our Customer Services Team will always liaise directly with you to advise on the status of your returns. We reserve the right to refuse credits if you fail to meet the above criteria. Remember – all we ask is fairness !!
Handling Fees
If you order and receive goods from us and then you wish to return goods to us for reasons such as your client canceling on your side or not requiring the goods or for any other reason not related to damages or defects, please be aware that our Customer Services Team will notify you, at the time you contact us for a RAN, that we will need to raise a handling and admin charge on your account.
However, again we remind you that the product to be returned must be received in pristine condition and in perfect working order, in its original, undamaged packaging - failing which we cannot pass a credit.